Confirmed Service Customer
My experience with your sales department and your service department has been good as I have purchased my last two cars from your dealership. The change recently in the service dept. approach where you can no longer call service and speak directly to Mary or Andy for appointments or questions is terrible.Now you must wait for a return call. which never comes. Whoever you hired to get messages to the service dept. is terrible. I have placed several calls since this new approach was put in place with 0 return calls from anyone. None of these problems previously happened until this so called improvement was put in place. I encourage you to go back to the way it was prior to the change. Dan Daugherty
Daniel D.
BRUNSWICK,
OH
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
As always ur service department is great!! Mary does a great job of taking care of her customers. And secondly I brought 2 vehicles in for oil change ...
Confirmed Service Customer
Mike is extremely helpful. He is the reason we still come there. Your call center for service, not so much.
Confirmed Service Customer
Fast and excellent service as always. I travel to Medina area a few times a year and always service my car with you. Only problem was very loud bother...
Confirmed Service Customer
Always the best service. Truly, Mary makes it a wonderful experience.
Confirmed Service Customer
Very flexible to meet an unusual situation I faced, very courteous and prompt!
